Privacy Policy

1. Who this policy covers

This Privacy Policy explains how Kool Aircon (operated by TGQCapital Pte. Ltd., a company registered in Singapore) collects, uses, and protects your personal data. It applies to our website at kool.com.sg, our online booking service, and our WhatsApp and Telegram customer communications.

By using our website, booking a service, or messaging us on WhatsApp or Telegram, you agree to the practices described in this policy.

2. What personal data we collect

• Your name, phone number, and address or postal code, when you submit our online booking form or message us on WhatsApp or Telegram.
• Details of the service you've booked or enquired about — service type, number of units, and appointment dates.
• The content of messages you send us over WhatsApp or Telegram.
• Standard website analytics data collected automatically when you browse our site (see Cookies and Tracking below).

3. How we collect it

We collect personal data in two ways:

• Directly from you — through our online booking form, WhatsApp messages, Telegram messages, or phone calls.
• Automatically — through Google Analytics (GA4) and the Meta Pixel, both of which run on our website to help us understand site usage and measure the performance of our ads.

4. How we use your data

We use your personal data to:

• Schedule, confirm, and carry out your aircon servicing or installation appointment.
• Communicate with you about your booking, including automated confirmations and service reminders sent over WhatsApp or Telegram.
• Issue invoices, which we process through Xero.
• Understand how our website is used and measure the performance of our advertising, using Google Analytics and Meta Pixel.

5. Who we share your data with

We do not sell your personal data to anyone. We share it only with the following parties, and only as needed to run our business:

• Meta / WhatsApp Business Platform — to send and receive messages with you.
• Google (Calendar, Sheets) — for internal scheduling and operations. These tools are used by our team only and are not customer-facing.
• Xero — for invoicing.
• Google Analytics and Meta Ads — for aggregated website analytics and ad performance measurement. This data is used in aggregate and is not sold or shared beyond these platforms.

6. Cookies and tracking

Our website uses:

• Google Analytics (GA4) cookies, to understand how visitors use our site.
• The Meta Pixel, to measure the performance of our advertising.

You can control or block cookies through your browser settings. Blocking cookies may affect how parts of our website work, but will not prevent you from booking a service by WhatsApp or phone.

7. How long we keep your data

We retain booking and contact records for 3 years from your last interaction with us, to support service history, warranty claims, and standard business recordkeeping. After this period, we securely delete or anonymise your data, unless we're required to keep it for longer by law.

8. Your rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you.
• Request that we correct inaccurate data.
• Withdraw your consent to our use of your data, or request that we delete it — subject to our legal and contractual obligations, such as active warranty or service records we're required to keep.

To exercise any of these rights, contact us using the details below.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, contact us at j.tan@tgqcapital.com.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date at the top of this page shows when it was last updated.

Our services are directed at adults arranging aircon servicing for their homes or businesses. We do not knowingly collect personal data from children.